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Privacy Policy

Wolf Italian Street Food is a developing franchise company offering a fast food service of fresh high quality Italian food throughout the UK.

We are committed to protecting your privacy, including your personal data. We will be the data controller of any personal data which we collect from or about you. This Policy sets out the terms on which we will hold and process your personal data. If you have any queries about this Policy or how we use your data, you can contact us using the contact details below.

When Do We Collect Personal Information?

We will collect information from you when you become our employee, customer, supplier, franchisee or contact us in person, by telephone, by email, by post, by fax or by social media.

We may record images of you on CCTV when you visit our premises. We also collect information from you when you voluntarily complete customer surveys, enter a competition or promotion, provide feedback or complete a contact form on our website.
Information may also be collected about you when you visit our website (for example via cookies), such as your IP address and other browser-generated information.

What Information Will We Collect?

  • We will collect and process personal data from our employees such as name, address, telephone numbers and email address. Date of birth, nationality, country of birth, National Insurance number, bank details (account and sort code), emergency contact and gender. These are collected as a means to fulfil our legal obligations as an employer. Additionally, we collect details of previous and ongoing medical conditions to prevent possible food contamination.
  • We will collect and process personal data from our franchisees/potential franchisees such as name, address, telephone numbers and email address. Date of birth, nationality, country of birth, employment status, income and source of wealth.
  • With regards to our customers/potential customers and suppliers, we will again collect names, addresses, email addresses and phone numbers.
  • Details of any goods or services you sell to us, or ask us to supply which we use in the following ways:
  • In the performance of our contractual obligations or as part of our legal obligations;
  • With a legitimate interest in maintaining a professional relationship with potential customers (taking into consideration their individual rights and freedoms).

How We Will Use Your Information

We will use your personal and non-personal information only for the purposes for which it was collected or agreed with you, for example:

  • To confirm and verify your identity to enable us to comply with our anti-money laundering obligations and to verify that you are an authorised customer/franchisee for security purposes;
  • To carry out our obligations arising from any agreements entered into between you and us;
  • To conduct market or customer satisfaction research or for statistical analysis;
  • To enable you to participate in the interactive features of our website and to ensure that content from our website is presented in the most effective manner for you
  • For audit and record keeping purposes;
  • We will also use your personal information to comply with legal and regulatory requirements which apply to us, or when it is otherwise allowed by law;
  • To notify you about changes to our service;
  • To respond to your queries or comments.
  • To provide you with information about other goods or services we offer that are similar to those that you have already contracted with us to provide, or enquired about. You may opt out of receiving this information when we collect your details or at any time by contacting us using the contact details below;
  • For the detection and prevention of fraud, crime, or other malpractice
  • If required to do so by law and to the extent necessary for the proper operation of our systems, to protect us/our customers, or to enforce the terms of any contract that we have entered into with you;

 

Before we can contract with you for the purchase or sale of goods or services, we may need to obtain certain information about you to verify your identity so that we can meet our obligations under the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017 (the “Money Laundering Regulations 2017”) and any other applicable legislation. You are obliged to provide this information and if you do not provide it, we will be unable to contract with you.

Disclosure of Your Information

We may disclose your information: –

  • To businesses that are part of the same group of companies as us, or that become part of that group;
  • To our IT providers and others who provide us with support services so that we can comply with our contractual obligations to you;
  • To our appointed accountants, lawyers and other professional advisers (including our bankers), to the extent that they require access to the information in order to advise us;
  • To debt collection agencies or to the Court;
  • if required to do so by any legal requirement;
  • To law enforcement agencies and others in order to investigate or prevent fraud or activities believed to be illegal or otherwise in breach of applicable laws;
  • To HMRC if obliged to do so by law, who may pass this on to tax authorities in other jurisdictions; or
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers and suppliers may be one of the transferred assets.

 

We will not disclose your information to third parties other than as outlined above.

What we do with it

The personal data and sensitive data identified above is only processed by us. Third parties may on occasion have access to your personal data only when they are under contract and following the signature of a non-disclosure agreement and only in line with the services these third parties are contracted to do so.
We do not collect personal data for marketing purposes, but with a legitimate interest in maintaining and developing a professional relationship (taking into consideration their individual rights and freedoms).
Storage of your personal Data

We will only keep your personal data for as long as we need to in order to fulfil the purpose(s) for which it was collected, as set out in this Policy, and for as long as we are required to keep it by law.

We retain personal data collected in connection with the performance of our contractual obligations to you and the information provided to us for identity checks and anti-money laundering checks for 5 years after performance of our contract with you.

You may require us to delete personal data once that period has expired unless we are required to retain that personal data for a longer period by law.

We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorised access and disclosure.

You can update your personal data by contacting us.

Your Rights

You have the following rights as a Data Subject which can be exercised by contacting us using the details provided below: –

The right:

  • to access personal information held about you and to obtain a copy of it;
  • to ask us not to process your personal data for marketing purposes;
  • to obtain the rectification or completion of personal data which are inaccurate or incomplete;
  • to restrict or object to the processing of your personal data and to request its erasure under certain circumstances;
  • in certain circumstances, to receive a copy of your personal data in a structured, commonly-used and machine-readable format and the right to require us to transmit that data to another data controller where technically feasible;
  • to lodge a complaint about the way in which your personal data is being used; and
  • to withdraw your consent to any use by us of your personal data otherwise than for one of the legitimate purposes set out above.

Changes to Our Privacy Policy

We reserve the right to amend this Policy at any time. Any substantive changes we make to our Policy in the future will be notified to you in writing, but we would advise you to check our website regularly to ensure that you are familiar with the most up-to-date version.
If at any point you believe the information we process on you is incorrect, you may request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office.

Our Data Protection Officer can be contacted at wolfstreetfood.com, at 01204 381626 or Wolf Italian Street Food, Vale Mill, Vale street, Bolton, Lancashire, BL2 6QF.